1. Changes to this Privacy Policy

MEGMEET may modify this Privacy Policy as needed to reflect changes in our business practices, legal requirements, or regulatory guidance. This Privacy Policy was last updated in August 2026.

In the event of material changes to this Privacy Policy, MEGMEET will inform impacted individuals through appropriate notices on our official websites, user portals, or via direct electronic communications. We encourage you to review this policy periodically to stay informed about how we collect, process, and protect your personal information.

2. Why this Privacy Policy?

Shenzhen MEGMEET Electrical Co., Ltd. and its global subsidiaries and affiliates (collectively, "MEGMEET", "we", "us", or "our") are committed to protecting your privacy and personal data. This Privacy Policy outlines our data handling practices and explains how your personal information is collected, used, shared, and protected when you interact with our websites, digital platforms, applications, and offline business operations.

MEGMEET adheres to applicable global data protection laws, including but not limited to the European Union General Data Protection Regulation (EU GDPR), the California Consumer Privacy Act (CCPA), and the Personal Information Protection Law (PIPL) of the People's Republic of China.

3. What is the scope of this Privacy Policy? Who is in charge of data processing?

This Privacy Policy applies to all MEGMEET subsidiaries, global business operations, and digital content (such as customer portals, product configuration tools, newsletter subscriptions, event registrations, and mobile applications), unless a specific privacy notice is provided for a particular product, service, or regional campaign.

Data Controller

The specific MEGMEET entity acting as the data controller depends on your location and the nature of your interaction with us:

• Global Operations & Corporate Services: Shenzhen MEGMEET Electrical Co., Ltd. (Address: 5F, Tsinghua Unigroup Science Park, No.13, Langshan Road, Nanshan District, Shenzhen, China) acts as the primary data controller for global platform analytics and centralized corporate operations.

• Regional Customer & Commercial Support: Regional MEGMEET subsidiaries (e.g., MEGMEET USA, MEGMEET Germany, MEGMEET India) act as data controllers for local commercial transactions, regional customer service, and regional event management.

For privacy-related inquiries, you can reach our Customer Support Team at: service@megmeet.com or submit an online message via https://en.megmeet.com/service/messages.html.

4. Why do we collect and use personal information?

MEGMEET collects and processes personal information primarily to support our B2B commercial relationships, deliver industrial power and automation products, fulfill technical support requests, and provide optimized digital experiences.

We process personal information for the following specific purposes:

• Fulfilling Orders & Account Management: Processing product orders, managing commercial contracts, delivering hardware/software solutions, and administering user or partner accounts.

• Technical Support & Customer Care: Maintaining records of technical queries, RMA (Return Merchandise Authorization) requests, and field service interactions to provide tailored customer support.

• Product & Service Optimization: Analyzing app and website usage to diagnose technical issues, optimize firmware updates, and improve overall user experience across our digital tools.

• Marketing & Business Communications: Sending product updates, white papers, trade show invitations, and news related to MEGMEET power supply and automation innovations, in compliance with applicable opt-in/opt-out laws.

• Exhibitions & Events Management: Managing registrations, badges, and booth interactions for industry expos and technical symposiums.

• Targeted Advertising & Personalization: Delivering relevant promotional materials, pop-ups, or banners based on your professional field, industry interests, and browsing history.

• Security & Compliance: Guarding against fraudulent activities, protecting internal IT infrastructure, enforcing legal terms, and fulfilling global tax, legal, and regulatory obligations.

5. What type of personal information do we process?

We process various categories of personal information collected directly from you or via authorized business partners and marketing vendors:

6. Responsible content sharing

When you post comments, raise queries in technical support forums, or contribute feedback to MEGMEET digital channels, please ensure that your submissions do not infringe upon the privacy or intellectual property rights of third parties. Sharing confidential trade secrets or another individual's personal data without lawful consent is strictly prohibited.

7. Who do we share personal information with?

As a global industrial enterprise, MEGMEET may share personal data across entities and with trusted third parties to facilitate our global operations:

• MEGMEET Subsidiaries & Regional Offices: Internal teams across marketing, sales, R&D, and logistics to coordinate account management and worldwide delivery.

• Third-Party Service Providers: Authorized IT/cloud hosting providers, logistics contractors, CRM platform providers, event organizers, and payment processors bound by confidentiality obligations.

• Commercial Partners & Distributors: Authorized sales agents or local distributors who assist in delivering regional customer support and technical quotes.

• Corporate Transactions: Potential buyers or legal entities in connection with any merger, acquisition, joint venture, or asset restructuring.

• Legal & Regulatory Authorities: Government bodies, law enforcement, or regulatory agencies when strictly required by applicable law or judicial court orders.

8. How do we protect personal information?

MEGMEET implements robust technical, physical, and organizational security measures to protect your personal data from unauthorized access, accidental loss, alteration, or disclosure. These measures include:

• Encrypted communications protocols.

• Strict role-based access controls and identity authentication systems for internal corporate databases.

• Regular security assessments and employee training on data privacy handling.

While we take rigorous precautions, no digital transmission or electronic storage method can be guaranteed 100% secure. You remain responsible for maintaining the confidentiality of your platform credentials and account passwords.

9. Third-party websites and social media

MEGMEET digital channels may contain links to external third-party websites, applications, or social media networks (e.g., LinkedIn, YouTube). Clicking these links directs you away from MEGMEET platforms. MEGMEET does not control or assume responsibility for the privacy practices or content of third-party platforms. We encourage you to consult the respective privacy notices of any third-party site you visit.

10. What are your rights? Where to ask questions and file a claim?

Depending on your local jurisdiction, you hold specific privacy rights regarding your personal information:

• Right to Access & Rectification: Request details regarding the personal data we hold about you and correct any inaccuracies.

• Right to Erasure ("Right to be Forgotten"): Request the deletion of your personal data when it is no longer needed for its original legal purpose.

• Right to Opt-Out / Object: Withdraw consent for direct marketing emails or object to data processing based on legitimate interest at any time via the unsubscribing links embedded in our emails.

• Right to Data Portability: Obtain a copy of your personal data in a structured, machine-readable format.

Exercising Your Rights & Contacting Us

To exercise any of your privacy rights, raise questions, or submit a formal request, please contact us via:

• Email: service@megmeet.com (Subject line: "Data Privacy Request")

• Online Form: Submit a message via https://en.megmeet.com/service/messages.html

When submitting your request, please include your full name, company name, contact information, country of residence, and specific details regarding your inquiry. You also have the right to file a complaint with your local data protection supervisory authority if you believe our data processing violates applicable laws.

11. Country & Region-Specific Information

11.1 Legal Basis for Processing

MEGMEET processes your personal data under the following lawful legal bases:

• Contractual Necessity: Fulfilling purchase orders, servicing warranty claims, and managing user accounts.

• Legitimate Interests: Enhancing product performance, maintaining corporate security, conducting B2B marketing, and optimizing user workflows.

• Legal Obligation: Meeting global tax reporting, export control, and accounting standards.

• Consent: Explicit consent provided by you for newsletter sign-ups or specific communications.

11.2 Cross-Border Data Transfers

Because MEGMEET operates globally, personal data collected in various regions may be transferred to and processed on secure servers located in China, the United States, Germany, India, or other countries where MEGMEET facilities exist.

For cross-border transfers from regions with data protection restrictions (such as the European Economic Area), MEGMEET implements appropriate legal safeguards, such as executing Standard Contractual Clauses (SCCs) or relying on explicit statutory permissions under applicable law.

11.3 Personalization & Direct Engagement

Registration information and business interactions are used to tailor communications and user experiences. Based on market segments (e.g., Industrial Automation, EV Power, Data Center Infrastructure, Medical Power) and product inquiries, content and commercial outreach may be customized across digital portals, email communications, and social channels.

If you wish to opt out of tailored commercial communications or request exhaustive product information, please contact our support team at service@megmeet.com.

11.4 How long will personal information be retained?

MEGMEET retains personal data only for as long as necessary to fulfill the purposes set out in Section 4, or to satisfy legal, regulatory, tax, and accounting obligations. Key factors include:

• Duration of Commercial Relationship: Maintained throughout active contracts, open warranty/RMA periods, and active accounts.

• Statutory Retention Obligations: Legal requirements under tax, trade compliance, and corporate laws.

• Statute of Limitations: Timeframes required for legal defense or claim enforcement.

• Direct Marketing Data: Customer interaction records for marketing are generally retained for three (3) years following the termination of the commercial relationship or the date of last active interaction.

11.5 What are your additional rights?

In addition to Section 10, you may ask us to erase, restrict, or port your personal information, or object to processing based on legitimate interest. When processing is based on consent, you may withdraw consent at any time by emailing service@megmeet.com or submitting a message via https://en.megmeet.com/service/messages.html.

Note: For processing strictly required for contract performance or legal duties, objecting to processing may restrict our ability to provide technical support, process orders, or grant access to specialized digital services.